Terms & Conditions

Company contact details

Best Wedding Rings, Little Vauld, Marden, Herefordshire HR1 3HA United Kingdom.

Phone: +44 (0) 1568 797723 email: sales@love2have.co.uk

At busier times you may reach our answer machine. Please do leave a message and we will contact you.

All wedding rings take approximately 10 to 28 working days depending upon stocks and availability. If your wedding ring is needed by a specific date, please let us know immediately.

While we try and ensure that the photographs of the wedding rings are as realistic as possible because the rings are handmade, some may differ slightly to those shown.

Ordering

On check out when Paypal Express has logged you automatically into your account, you will be automatically redirected back to the website to choose a shipping method. Follow the onscreen directions. VERY IMPORTANT - you must return to our site for your purchase to be processed correctly.

The checkout process will give you the option to choose your preferred Royal Mail delivery method. International customers should choose the International Signed service, while our customers based in the UK, have a choice of either Special Delivery or Recorded Delivery. While Recorded Delivery is a signed for service, we would recommend Special Delivery over this option as the Special Delivery service offers customers full compensation for any loss or negligence by the Royal Mail. We cannot be held responsible for loss or negligence of your order if you choose to use the Recorded Delivery option.

You will receive a confirmation email detailing your order from us and confirmation of payment from PayPal. If you do not receive these emails, please check that your internet service provider/mail client has not blocked our emails as SPAM. AOL customers may not receive our automated emails.

To order goods, you must be at least 18 years of age.

All prices are shown in GB Pounds Sterling and do not include delivery charges.

By clicking the Confirm Order button to submit your order on the checkout screen, you are offering to buy goods at the price stated subject to our terms and conditions.

A binding contract is formed once your order has been accepted by us and once we have authorisation from PayPal.

If your wedding rings are needed by a specific date, please let us know immediately.

If an item is temporarily out of stock and delivery is anticipated to be greater than that indicated for that item, we will contact you by e-mail or telephone to agree on a new delivery date. Proof of posting can be produced upon request. In the event of loss, a replacement will be posted out once it has been confirmed that the package has been lost in the post. For Recorded Delivery full compensation may not be available under 'The Royal Mails' terms.

We reserve the right to refuse any order.

Cancelling your order before and after despatch

Please note that we cannot cancel items made to a customers specification such as personalised wedding rings.

Delivery and returns

Goods will be sent via Royal Mail Recorded or Special Delivery within Mainland UK. All deliveries to non-UK addresses will be sent via Royal Mail International Signed For Service. A signature is required for proof of delivery. We cannot be held responsible for failed deliveries by the Royal Mail due to the incorrect shipping address specified. A redelivery fee will apply should an item be returned to us. If your item has not arrived within a few days after we have informed you of dispatch, please let us know. We will contact Royal Mail to find out if the item has been delivered and if not where it is. As everything is insured, we can claim the costs back once Royal Mail agrees that the item has gone missing in the post and have a replacement item sent to you. For the record, we have never had to claim for a Special Delivery.

All wedding rings listed individually detail the returns or non-returns policy. You may return goods within 15 days of receipt of the goods. The customer is responsible for the return postage. We recommend that you use Royal Mail Special Delivery which ensures the item is insured against loss.

CHRISTMAS RETURNS: Any items ordered in November and December in accordance with our policies may be returned the following January. Please do email us before returning the item in question.

We do not accept returns for your repairs, only a guarantee. We cannot guarantee for wear and tear such as scratching.

Customers posting from countries other than the UK will need to consider customs charges for sending to the UK as we will not be held liable for paying these fees and will refuse to collect item(s) from the sorting office that requires a fee to be paid by ourselves. All goods returned to Love2have from outside the UK must be marked BRITISH RETURNED GOODS. Parcels incorrectly labelled will be subject to excise duty when coming back into the UK.

If you have to return your wedding ring, it is your responsibility to take reasonable care of it while in your possession. All wedding rings must be returned in their original packaging and must be brand new. A refund for UK customers will be credited to your PaPal account account within 30 days by our agreement. We do not pay the postage costs.

Willful, malicious damage or negligence whether accidental or otherwise will void any rights you have to take advantage of our refund or exchange policies. In these instances, we can only advise on repair or replacement costs.

You must inform us by email or in writing if you intend to return any items first and we will provide you with further instruction.

All our silver wedding rings are made from 925 sterling silver which is the UK standard. Over time silver will tarnish. This is a natural process, therefore, returns for tarnishing will not be accepted.

All our wedding rings are made here in the UK from high-quality materials. We don't sell cheap mass produced imports, and we want you to be happy with your ring so if your ring is not as pictured and described we will give you an exchange or your money back, no quibble.

It is essential to ensure your wedding ring fits you perfectly and we are happy to provide a professional set of ring sizers for you to try in the comfort of your own home. We suggest your finger is measured several times at different times of the day. Please note that if you are ordering a very wide ring, you may need a bigger size. We can provide blanks for wider rings if required. We cannot be held responsible if you get your size incorrect by measuring your finger using a third party sizing service or from another jeweller. If you make an error and resizing is required one day there may be a charge. Stainless steel, zirconium, tension set, gold inlaid and some patterned rings are not always resizeable.

Unless you have statutory rights to reject the goods, items made to a customers specification such as personalised goods are non-returnable. This also applies, for hygiene reasons, to earrings.

If you return goods to us that are outside of our returns policy and your statutory rights do not apply, we will not refund you. We will return the item to you at your expense. If the item is returned again or you refuse to accept delivery, this will be deemed to be an irreversible instruction for us to dispose of the goods as we see fit without further notice. If we have no instruction to return the rings to you within 30 days of us requesting payment for postage, again this will be deemed to be an irreversible instruction for us to dispose of the goods as we see fit without further notice.

Additional information

While we try and ensure that the photographs of the wedding rings are as realistic as possible because they are handmade some may differ slightly to those shown.

We work to ensure that all product descriptions, pictorial representation, pricing and availability are accurate on our website but errors may occur. We will contact you upon discovery of any error and give you the option of reconfirming your order or cancelling.

Images may not show the actual size. All sizes and measurements are approximate and included for guidance only.

We do not accept any responsibility for any Web site not under our control, which may act as a portal to our website or be connected by a link with our site.

These terms and conditions do not affect your statutory rights.

If you have any questions/comments about privacy, email sales@love2have.co.uk